Jonathan P. Bayudang

As a Customer Service Lead Expert (Associate Coach), I specialize in mentoring customer service representatives to enhance their performance and achieve excellence. My role involves providing direct support by handling escalated customer calls with professionalism and efficiency.

I am entrusted to act as the primary leader in the absence of the Team Leader, ensuring seamless operations and maintaining team morale. A significant part of my responsibility includes conducting targeted coaching sessions to address performance gaps and foster a culture of continuous improvement within the team.